Docs
quality monitoring
Voice of Customer
Documentation AlloBrain
Nouveautés
Les solutions AlloIntelligence
Quality Monitoring
Analyse des conversations entre les agents et les clients à partir d'une grille de qualité
Voice of Customer
Analyse des conversations à partir de plans de classements et axes personnalisés
Agent Live Assit
Coming soon
Analyse en temps réel des échanges pour aider les agents à répondre aux clients
Les solutions AlloBot
Callbot
Coming soon
AI conversationnelle qui qualifie et répond aux appels entrants
AI Copilot
Coming soon
Solution permettant aux employés d'interroger une vaste base de connaissances en langage naturel
Chatbot
Coming soon
Solution de selfcare permettant aux client d'obtenir une réponse rapide à leurs questions
Les solutions AlloReview
Feedback post-appel
Coming soon
Collecte de feedback post appel en langage naturel
Webapp
Coming soon
Solution de feedback voix & text
Capacités Multilingues
Expertise Linguistique
AlloBrain propose une solution véritablement multilingue, capable d'analyser et de transcrire les conversations dans 181 langues. Cette couverture linguistique étendue permet de déployer notre solution à l'échelle internationale tout en maintenant une qualité d'analyse constante.
Technologie de Transcription Avancée
Notre système de reconnaissance vocale (Speech-to-Text) repose sur une architecture sophistiquée. Basé sur le modèle open source Whisper, notre système est hébergé sur notre infrastructure Azure en France. Ce qui distingue notre approche est la personnalisation poussée du modèle pour chaque contexte d'utilisation.
Pour garantir une transcription optimale, nous effectuons un fine-tuning du modèle en nous basant sur un échantillon d'appels spécifiques à votre activité. Ce processus d'apprentissage, pris en charge par AlloBrain, permet au système de maîtriser le vocabulaire technique et le jargon propre à votre secteur.
Performance et Flexibilité
Notre infrastructure est optimisée pour traiter aussi bien les flux audio stéréo que mono, offrant une flexibilité maximale dans l'intégration. Le système permet également la transcription en temps réel, essentielle pour les applications nécessitant une analyse instantanée des conversations.
Liste des langues disponibles
| Locale (BCP-47) | Language | Fast transcription support | Custom speech support |
|---|---|---|---|
| af-ZA | Afrikaans (South Africa) | No | Plain text |
| am-ET | Amharic (Ethiopia) | No | Plain text |
| ar-AE | Arabic (United Arab Emirates) | No | Audio + human-labeled transcriptPlain text |
| ar-BH | Arabic (Bahrain) | No | Audio + human-labeled transcriptPlain text |
| ar-DZ | Arabic (Algeria) | No | Audio + human-labeled transcriptPlain text |
| ar-EG | Arabic (Egypt) | No | Audio + human-labeled transcriptPlain text |
| ar-IL | Arabic (Israel) | No | Audio + human-labeled transcriptPlain text |
| ar-IQ | Arabic (Iraq) | No | Audio + human-labeled transcriptPlain text |
| ar-JO | Arabic (Jordan) | No | Audio + human-labeled transcriptPlain text |
| ar-KW | Arabic (Kuwait) | No | Audio + human-labeled transcriptPlain text |
| ar-LB | Arabic (Lebanon) | No | Audio + human-labeled transcriptPlain text |
| ar-LY | Arabic (Libya) | No | Audio + human-labeled transcriptPlain text |
| ar-MA | Arabic (Morocco) | No | Audio + human-labeled transcriptPlain text |
| ar-OM | Arabic (Oman) | No | Audio + human-labeled transcriptPlain text |
| ar-PS | Arabic (Palestinian Authority) | No | Audio + human-labeled transcriptPlain text |
| ar-QA | Arabic (Qatar) | No | Audio + human-labeled transcriptPlain text |
| ar-SA | Arabic (Saudi Arabia) | No | Audio + human-labeled transcriptPlain textPhrase list |
| ar-SY | Arabic (Syria) | No | Audio + human-labeled transcriptPlain text |
| ar-TN | Arabic (Tunisia) | No | Audio + human-labeled transcriptPlain text |
| ar-YE | Arabic (Yemen) | No | Audio + human-labeled transcriptPlain text |
| as-IN | Assamese (India) | No | Audio + human-labeled transcript |
| az-AZ | Azerbaijani (Latin, Azerbaijan) | No | Plain text |
| bg-BG | Bulgarian (Bulgaria) | No | Plain text |
| bn-IN | Bengali (India) | No | Plain text |
| bs-BA | Bosnian (Bosnia and Herzegovina) | No | Plain text |
| ca-ES | Catalan | No | Plain textPronunciation |
| cs-CZ | Czech (Czechia) | No | Audio + human-labeled transcriptPlain textStructured textPronunciation |
| cy-GB | Welsh (United Kingdom) | No | Plain text |
| da-DK | Danish (Denmark) | No | Audio + human-labeled transcriptPlain textStructured textOutput formatPronunciation |
| de-AT | German (Austria) | No | Audio + human-labeled transcriptPlain textStructured textPronunciation |
| de-CH | German (Switzerland) | No | Audio + human-labeled transcriptPlain textPronunciationPhrase list |
| de-DE | German (Germany) | Yes | Audio + human-labeled transcriptPlain textStructured textOutput formatPronunciationPhrase list |
| el-GR | Greek (Greece) | No | Audio + human-labeled transcriptPlain textStructured text |
| en-AU | English (Australia) | No | Audio + human-labeled transcriptAudioPlain textStructured textOutput formatPronunciationPhrase list |
| en-CA | English (Canada) | No | Audio + human-labeled transcriptAudioPlain textStructured textOutput formatPronunciationPhrase list |
| en-GB | English (United Kingdom) | No | Audio + human-labeled transcriptAudioPlain textStructured textOutput formatPronunciationPhrase list |
| en-GH | English (Ghana) | No | Audio + human-labeled transcriptAudioPlain textStructured textPronunciation |
| en-HK | English (Hong Kong SAR) | No | Audio + human-labeled transcriptAudioPlain textStructured textOutput formatPronunciation |
| en-IE | English (Ireland) | No | Audio + human-labeled transcriptAudioPlain textStructured textOutput formatPronunciationPhrase list |
| en-IN | English (India) | Yes | Audio + human-labeled transcriptPlain textStructured textOutput formatPronunciationPhrase list |
| en-KE | English (Kenya) | No | Audio + human-labeled transcriptAudioPlain textStructured textPronunciation |
| en-NG | English (Nigeria) | No | Audio + human-labeled transcriptAudioPlain textStructured textOutput formatPronunciation |
| en-NZ | English (New Zealand) | No | Audio + human-labeled transcriptAudioPlain textStructured textOutput formatPronunciation |
| en-PH | English (Philippines) | No | Audio + human-labeled transcriptAudioPlain textStructured textOutput formatPronunciation |
| en-SG | English (Singapore) | No | Audio + human-labeled transcriptAudioPlain textStructured textOutput formatPronunciation |
| en-TZ | English (Tanzania) | No | Audio + human-labeled transcriptAudioPlain textStructured textPronunciation |
| en-US | English (United States) | Yes | Audio + human-labeled transcriptAudioPlain textStructured textOutput formatPronunciationPhrase list |
| en-ZA | English (South Africa) | No | Audio + human-labeled transcriptAudioPlain textStructured textPronunciationPhrase list |
| es-AR | Spanish (Argentina) | No | Plain textStructured textPronunciation |
| es-BO | Spanish (Bolivia) | No | Audio + human-labeled transcriptPlain textStructured textPronunciation |
| es-CL | Spanish (Chile) | No | Audio + human-labeled transcriptPlain textStructured textPronunciation |
| es-CO | Spanish (Colombia) | No | Audio + human-labeled transcriptPlain textStructured textPronunciation |
| es-CR | Spanish (Costa Rica) | No | Audio + human-labeled transcriptPlain textStructured textPronunciation |
| es-CU | Spanish (Cuba) | No | Plain textStructured textPronunciation |
| es-DO | Spanish (Dominican Republic) | No | Plain textStructured textPronunciation |
| es-EC | Spanish (Ecuador) | No | Audio + human-labeled transcriptPlain textStructured textPronunciation |
| es-ES | Spanish (Spain) | Yes | Audio + human-labeled transcriptPlain textStructured textOutput formatPronunciationPhrase list |
| es-GQ | Spanish (Equatorial Guinea) | No | Audio + human-labeled transcriptPlain textStructured text |
| es-GT | Spanish (Guatemala) | No | Audio + human-labeled transcriptPlain textStructured textPronunciation |
| es-HN | Spanish (Honduras) | No | Audio + human-labeled transcriptPlain textStructured textPronunciation |
| es-MX | Spanish (Mexico) | Yes | Audio + human-labeled transcriptPlain textStructured textOutput formatPronunciationPhrase list |
| es-NI | Spanish (Nicaragua) | No | Audio + human-labeled transcriptPlain textStructured textPronunciation |
| es-PA | Spanish (Panama) | No | Audio + human-labeled transcriptPlain textStructured textPronunciation |
| es-PE | Spanish (Peru) | No | Audio + human-labeled transcriptPlain textStructured textPronunciation |
| es-PR | Spanish (Puerto Rico) | No | Audio + human-labeled transcriptPlain textStructured textPronunciation |
| es-PY | Spanish (Paraguay) | No | Audio + human-labeled transcriptPlain textStructured textPronunciation |
| es-SV | Spanish (El Salvador) | No | Audio + human-labeled transcriptPlain textStructured textPronunciation |
| es-US | Spanish (United States) | No | Plain textStructured textPronunciationPhrase list |
| es-UY | Spanish (Uruguay) | No | Audio + human-labeled transcriptPlain textStructured textPronunciation |
| es-VE | Spanish (Venezuela) | No | Audio + human-labeled transcriptPlain textStructured textPronunciation |
| et-EE | Estonian (Estonia) | No | Plain textPronunciation |
| eu-ES | Basque | No | Plain text |
| fa-IR | Persian (Iran) | No | Plain text |
| fi-FI | Finnish (Finland) | No | Audio + human-labeled transcriptPlain textStructured textOutput formatPronunciation |
| fil-PH | Filipino (Philippines) | No | Plain textPronunciation |
| fr-BE | French (Belgium) | No | Plain text |
| fr-CA | French (Canada) | No | Plain textStructured textOutput formatPronunciationPhrase list |
| fr-CH | French (Switzerland) | No | Plain textPronunciation |
| fr-FR | French (France) | Yes | Audio + human-labeled transcriptPlain textStructured textOutput formatPronunciationPhrase list |
| ga-IE | Irish (Ireland) | No | Plain textPronunciation |
| gl-ES | Galician | No | Plain text |
| gu-IN | Gujarati (India) | No | Plain text |
| he-IL | Hebrew (Israel) | No | Audio + human-labeled transcriptPlain text |
| hi-IN | Hindi (India) | Yes | Audio + human-labeled transcriptPlain textOutput formatPhrase list |
| hr-HR | Croatian (Croatia) | No | Plain textPronunciation |
| hu-HU | Hungarian (Hungary) | No | Plain textPronunciation |
| hy-AM | Armenian (Armenia) | No | Plain text |
| id-ID | Indonesian (Indonesia) | No | Audio + human-labeled transcriptPlain textStructured textPronunciationPhrase list |
| is-IS | Icelandic (Iceland) | No | Plain text |
| it-CH | Italian (Switzerland) | No | Plain text |
| it-IT | Italian (Italy) | Yes | Audio + human-labeled transcriptPlain textStructured textOutput formatPronunciationPhrase list |
| ja-JP | Japanese (Japan) | Yes | Audio + human-labeled transcriptPlain textStructured textOutput formatPhrase list |
| jv-ID | Javanese (Latin, Indonesia) | No | Plain text |
| ka-GE | Georgian (Georgia) | No | Plain text |
| kk-KZ | Kazakh (Kazakhstan) | No | Plain text |
| km-KH | Khmer (Cambodia) | No | Plain text |
| kn-IN | Kannada (India) | No | Plain text |
| lo-LA | Lao (Laos) | No | Plain text |
| lt-LT | Lithuanian (Lithuania) | No | Plain textPronunciation |
| lv-LV | Latvian (Latvia) | No | Plain textPronunciation |
| mk-MK | Macedonian (North Macedonia) | No | Plain text |
| ml-IN | Malayalam (India) | No | Plain text |
| mn-MN | Mongolian (Mongolia) | No | Plain text |
| mr-IN | Marathi (India) | No | Plain text |
| ms-MY | Malay (Malaysia) | No | Plain text |
| mt-MT | Maltese (Malta) | No | Plain text |
| my-MM | Burmese (Myanmar) | No | Plain text |
| nb-NO | Norwegian Bokmål (Norway) | No | Plain textOutput format |
| ne-NP | Nepali (Nepal) | No | Plain text |
| nl-BE | Dutch (Belgium) | No | Plain text |
| nl-NL | Dutch (Netherlands) | No | Plain textOutput formatPronunciationPhrase list |
| or-IN | Odia (India) | No | Audio + human-labeled transcript |
| pa-IN | Punjabi (India) | No | Audio + human-labeled transcript |
| pl-PL | Polish (Poland) | No | Audio + human-labeled transcriptPlain textStructured textOutput formatPronunciationPhrase list |
| ps-AF | Pashto (Afghanistan) | No | Plain text |
| pt-BR | Portuguese (Brazil) | Yes | Audio + human-labeled transcriptPlain textStructured textOutput formatPronunciationPhrase list |
| pt-PT | Portuguese (Portugal) | No | Audio + human-labeled transcriptPlain textStructured textOutput formatPronunciationPhrase list |
| ro-RO | Romanian (Romania) | No | Plain textPronunciation |
| ru-RU | Russian (Russia) | No | Audio + human-labeled transcriptPlain textPhrase list |
| si-LK | Sinhala (Sri Lanka) | No | Plain text |
| sk-SK | Slovak (Slovakia) | No | Plain textPronunciation |
| sl-SI | Slovenian (Slovenia) | No | Plain textPronunciation |
| so-SO | Somali (Somalia) | No | Plain text |
| sq-AL | Albanian (Albania) | No | Plain text |
| sr-RS | Serbian (Cyrillic, Serbia) | No | Plain text |
| sv-SE | Swedish (Sweden) | No | Audio + human-labeled transcriptPlain textOutput formatPronunciationPhrase list |
| sw-KE | Kiswahili (Kenya) | No | Plain text |
| sw-TZ | Kiswahili (Tanzania) | No | Plain text |
| ta-IN | Tamil (India) | No | Plain text |
| te-IN | Telugu (India) | No | Plain text |
| th-TH | Thai (Thailand) | No | Audio + human-labeled transcriptPlain textStructured textPhrase list |
| tr-TR | Turkish (Türkiye) | No | Audio + human-labeled transcriptPlain textStructured textOutput format |
| uk-UA | Ukrainian (Ukraine) | No | Plain text |
| ur-IN | Urdu (India) | No | Audio + human-labeled transcript |
| uz-UZ | Uzbek (Latin, Uzbekistan) | No | Plain text |
| vi-VN | Vietnamese (Vietnam) | No | Plain textPhrase list |
| wuu-CN | Chinese (Wu, Simplified) | No | Plain text |
| yue-CN | Chinese (Cantonese, Simplified) | No | Plain text |
| zh-CN | Chinese (Mandarin, Simplified) | Yes | Audio + human-labeled transcriptPlain textStructured textOutput formatPhrase list |
| zh-CN-shandong | Chinese (Jilu Mandarin, Simplified) | No | Plain text |
| zh-CN-sichuan | Chinese (Southwestern Mandarin, Simplified) | No | Plain text |
| zh-HK | Chinese (Cantonese, Traditional) | No | Audio + human-labeled transcriptPlain textStructured textOutput formatPhrase list |
| zh-TW | Chinese (Taiwanese Mandarin, Traditional) | No | Audio + human-labeled transcriptPlain textStructured textPhrase list |
| zu-ZA | isiZulu (South Africa) | No | Plain text |